Returns
LYNX WEBER PTY LTD
trading as
LYNX PERFORMANCE PRODUCTS
RETURNS POLICY
We strive to ensure a positive buying experience at Lynx Performance Products.
If you are not satisfied with your product(s) we will consider any instances for returns within 14-days of purchase, or a reasonable time period for a refund or exchange*, or if the reason for the return is consistent with your 12-month manufacturers warranty.
RETURN AUTHORITY
You must contact our support team to request a Return Authority before returning product. We will not accept returns of products that have been returned without making contact first.
You can obtain a Return Authority in the event that you're not satisfied with your purchase or service we have provided, at:
Lynx Performance Products
45 / 107 Wells Road
Chelsea Heights, VIC 3196
Phone: (03) 9587 3277
Email: [email protected]
Once you have a Return Authority, please return any damaged or incorrectly supplied goods in the original packaging.
Please note that any returns received unsolicited will be returned to customer at their cost.
RETURN REQUIREMENTS & PROCEDURE
Please include a copy of the invoice or packing slip that accompanied your order.
All authorised returns must be returned freight prepaid by customer.
You will be notified by phone or email when your return is received. If the item was returned for a warranty inspection, we will evaluate the case and arrange to have your product tested, replaced or exchanged as required. We will repair or replace damaged goods when possible; otherwise we will issue a full refund for the value of the damaged item(s).
EXCLUSIONS
- Items returned undamaged within 14 days a $30.00 restocking fee will apply
- Items returned undamaged within 15-30 days a $30.00 or 10% of the item price-restocking fee will apply, whichever is the greatest
- Items returned undamaged within 31-60 days a $30.00 or 15% of the item price-restocking fee will apply, whichever is the greatest
- Any damaged stock including damaged packaging will be charged to the customer accordingly at the discretion of Lynx Weber Pty Ltd
*Items returned after-60 days cannot be refunded*
*All Buy In or Special Order Items are strictly Non-Refundable*
*We cannot accept returns for “change of mind” reasons*
*We cannot accept returns for items that have been misused or purchased for use with incompatible products*
Please refer to our manufacturer’s warranty. If you have a problem with your product within the warranty period, we will assist with further details for repair/replacement.
LYNX WEBER PTY LTD
Trading as LYNX PERFORMANCE PRODUCTS
A.C.N 608 646 573
Date of Issue: 24 July 2016
